Online shopping occasionally comes with challenges like stockouts, shipping errors, or delivery delays. At ACBUY, we’ve developed a transparent and user-friendly system to resolve such issues efficiently. In this guide, we’ll walk you through common dispute types, step-by-step resolution processes, and proven tips to secure refunds—backed by real cases from our platform.
Common Types of Disputes on ACBUY
1. Stockouts (Item Unavailable)
This occurs when an item becomes unavailable after order placement. For example, a customer ordered a limited-edition gadget that was oversold. ACBUY’s system automatically notifies users and initiates refunds within 1–2 business days.
2. Incorrect Shipments
Receive the wrong item? One user reported receiving a different smartphone model than ordered. We verify the issue through photo evidence and order details to arrange replacements or refunds.
3. Logistics Delays
Unexpected delays due to weather or customs? A recent international parcel was held up for 10 days. ACBUY tracks such cases and offers compensation if delivery exceeds the estimated timeframe.
Step-by-Step Dispute Resolution Process
- Submit a Ticket:
- Auto-Assignment:
- Evidence Review:
- Resolution Offer:
- Appeal Escalation:
- Auto-Assignment:
Proven Tips for Successful Refunds
- Document Everything:
- Be Specific in Descriptions:
- Respond Promptly:
- Use Polite Language:
- Be Specific in Descriptions:
Common User Misconceptions
“Refunds Are Instant”
While ACBUY processes approvals quickly, bank/payment provider delays can extend refunds by 5–10 business days.
“Sellers Handle Everything”
Actually, ACBUY mediates all disputes to ensure fairness. Sellers can’t unilaterally reject valid claims.
ACBUY’s Responsibility Boundaries
We guarantee intervention for policy violations (e.g., counterfeit goods, fraud). However, we can’t cover:
- User-provided incorrect addresses
- Minor product variations (e.g., screen color tone differences)
- Issues reported 30 days after delivery
By clarifying these boundaries, we maintain a balanced ecosystem for both buyers and sellers.
Building Trust Through Transparency
ACBUY’s dispute and refund system is designed to protect your interests while fostering accountability. By understanding our processes and avoiding common pitfalls, you can shop with confidence. Have questions? Visit our Help Center